Book Summary Difficult Conversations How To Discuss What Matters Most

Difficult Conversations How To Discuss What Matters Most Penguin As members of the harvard negotiation project, douglas stone, bruce patton, and sheila heen have written difficult conversations: how to discuss what matters most (1999). the book is a working guide to initiating dialogue in situations of conflict and guiding those conversations to a satisfying conclusion. the authors are lawyers and business. Tools for effectively engaging in a difficult conversation. #1 tool: make it safe to talk. a safe conversation is one in which both parties feel comfortable expressing their thoughts and feelings without negative ramifications and without feeling threatened. to make a conversation safe: embrace a mutual purpose.

Book Summary Difficult Conversations How To Discuss What Matters Most Difficult conversations summary and key lessons. “difficult conversations: how to discuss what matters most” is a book by douglas stone, bruce patton, and sheila heen. the book is widely recognized for its insightful and pragmatic approach to handling sensitive or potentially confrontational discussions in both personal and professional. Start by picking up difficult conversations.” —citizen “ difficult conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.” —library journal “stone, patton, and heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy. The 42 year old parent who wants to become better at talking with their teenagers, the 53 year old teacher who has to have some hard talks with her students, and anyone who wants to have deeper relationships. last updated on august 20, 2022. rate this book! this book has an average rating of 3.2 based on 13 votes. Based on fifteen years of research at the harvard negotiation project, difficult conversations walks you through a step by step proven approach to having your toughest conversations with less stress and more success. filled with examples from everyday life, difficult conversations will help you on your job, at home, or out of the world.