Creating Real Time Charts Shoretel Ecc Mitel Connect Cc

Creating Real Time Charts Shoretel Ecc Mitel Connect Cc The shoretel connect contact center administrator guide describes how to use the shoretel connect contact center administration applications, shoretel connect contact center director and graphical call control script administration, to configure and route calls. this guide is intended for shoretel connect contact center administrators. organization. {{ getcallername(interaction['call id']) }}, {{ getagentnamebyextension(interaction.conference['conference to device']) }} {{ getcallernumber(interaction['call id.

Creating Real Time Charts Shoretel Ecc Mitel Connect Cc Shoretel is now part of mitel. together, we look forward to helping you power connections that are brilliantly simple. the connect contact center administrator guide describes how to use the connect contact center administration applications, connect contact center director and graphical call control script. Real time statistics can be gathered from the ecc event feed. please check the ecc integration or api documentation. the ecc database stores statistical information in 5 minute intervals. the ccir, if implemented, will store call records at the conclusion of a call. To add this filter to one of your real time charts for your mvccc groups, functionally you'll follow the same standard steps that you can review in our tutorial video " create chart " step 1: in chart options, select "filters" and then click the pencil adjacent "group logged into". Sign in to mitel. to continue to agent interaction center. enter your username.

Creating Real Time Charts Shoretel Ecc Mitel Connect Cc To add this filter to one of your real time charts for your mvccc groups, functionally you'll follow the same standard steps that you can review in our tutorial video " create chart " step 1: in chart options, select "filters" and then click the pencil adjacent "group logged into". Sign in to mitel. to continue to agent interaction center. enter your username. The connect contact center server interacts with the mitel connect system as a tapi application. supervisor components the supervisor application is used to administer and monitor call center activities, and to report on real time and historical information that details or summarizes the system’s performance over a specified time period. Click download ics file for external calendar. the file save as dialog box is displayed. the default file name is shoretel.ics, and the default path for saving the file is c:\users\<user>\appdata\local\shoretel\meetings. enter the file name and select the location or accept the default, and click save.

Creating Real Time Charts Shoretel Ecc Mitel Connect Cc The connect contact center server interacts with the mitel connect system as a tapi application. supervisor components the supervisor application is used to administer and monitor call center activities, and to report on real time and historical information that details or summarizes the system’s performance over a specified time period. Click download ics file for external calendar. the file save as dialog box is displayed. the default file name is shoretel.ics, and the default path for saving the file is c:\users\<user>\appdata\local\shoretel\meetings. enter the file name and select the location or accept the default, and click save.